Dominos website problem11/12/2023 Reddy said.Įfforts to remedy the operational challenges include promotions to drive carryout traffic, flexing store hours so they are closed at non-peak time, and utilizing call centers to take phone orders and free store staff to filling carryout and delivery orders. ![]() “The decline in US same-store sales in Q2 was driven by a decline in accounts, which continue to be pressured by the challenging staffing environment, which had certain operational impacts such as shortened store hours and customer service challenges in many stores, both company-owned and franchise, along with tough COVID and stimulus fuel comps,” Mr. Same-store sales in the United States fell 3% during the quarter when compared with the previous year. “I can assure you that nobody at Domino’s is happy with our recent performance,” Mr. Quarterly sales ticked up to $1.06 billion from $1.03 billion the year before. ![]() Weiner, chief executive officer and chief operating officer.ĭomino’s net income for the period ended June 19 was $102.5 million, equal to $2.82 per share on the common stock, and down when compared with the same period of the previous year when the company earned $116.6 million, or $3.06 per share. “We continue to navigate the labor market in the US, especially for delivery drivers,” said Russell J. The only positive is the gap between the top and bottom quintile stores was 12% during the first quarter. During the second quarter, sales at stores in the top 20%, those that are considered fully staffed, were 7% higher than stores in the bottom 20%. Domino’s breaks out its US stores into quintiles based on staffing levels relative to a fully staffed store. The bad news is the driver shortage is having a real impact on the company.
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